Welcome to DESCO Medical! DESCO Medical offers medical equipment field service, clinical engineering asset management and peer-to-peer training. We have the service capabilities and experience to support all the departments within a major hospital, yet cater to healthcare organizations of all shapes and sizes.
In the past couple of years, DESCO has redefined our presence in the service industry by improving our account management processes, offering more frequent employee technical training and education and expanding our service offerings. DESCO can help ensure that you have the perfect amount of coverage in the right areas based on your specific facility's mix of equipment. If field service or supplemental staffing is the best fit, DESCO will help ease the administrative burdens that accompany the coordination, cost and time of dealing with medical equipment repair and maintenance. Whatever the solution, DESCO Medical can help determine what is the most effective for you. The only way DESCO can be assured we are offering what our Field Service Engineers and internal administration need to properly support you is through our Continuous Improvement Initiative Team (CII), which is a constant work in progress. The objective is to seek out ways to improve how we deliver value to our employees and our customers. We are constantly setting metrics and analyzing our efforts to ensure a constant state of motion in the direction of progress. DESCO Medical looks to be a resource to fellow biomeds and clinical engineers; healthcare administration at all levels; and vendors who offer similar services. We are a small industry with great responsibility. DESCO has the knowledge base to make your life easier. At DESCO, we keep it working, so you can… Thank you for visting. Call and talk to us anytime. Warm regards,
Andrea L. Bordenca CEO (800) 845-0606 service@descomed.com
"Corporate has always been responsive to our needs." - Attleboro, MA
DESCO's Medical Service Professionals design medical equipment service and maintenance solutions to the most complex equipment challenges while keeping cost containment in mind. DESCO takes comprehensive medical equipment service and maintenance a step forward.
DESCO has proudly added several Ambulatory Surgery Centers to our preferred customer list. DESCO listens to your particular needs to provide cost-effective service customized to your facility. DESCO's customized approach for Ambulatory Surgery Centers recommends a Preventive Maintenance frequency determined by your specific equipment. Our experience shows certain units benefit from more frequent PM inspections to reduce the number of breakdowns and downtime. Other units are less prone to operation interruptions and DESCO suggests longer intervals between PM inspections for these units. At DESCO we communicate. You will not be left in the dark when it comes to equipment status, parts on order or delays that may arise. Every quarter we run equipment history reports to identify red flags on equipment. If a particular unit is causing recurring problems, we consult with our technical team to offer you recommendations. When it comes to offering Ambulatory Surgery Center coverage, we keep it as simple and straightforward as possible. You are hiring us to take care of your medical equipment for patient safety. Use our extensive experience and expertise to propose the best coverage for your varied equipment.
Our expertise includes generators, washers and boilers made by a wide range of manufacturers. DESCO has gained the reputation for exceeding our clients' service expectations for the thorough Preventive Maintenance inspections that lead to increased up-time. With DESCO as your sterilizer and autoclave service provider, you can be confident that your valves are changed, your temperature and gauge readings are accurate, and your equipment is sterile and safe. DESCO's job is to make your life easier and your repairs cost effective. When sterilizer repair is required you need to be confident your equipment will be up and running soon after it breaks down. DESCO offers quick and reliable sterilizer and autoclave repair service. Our dispatch process is flexible and able to prioritize. If you need to be up asap, we can coordinate our schedule with you. If you prefer a specific time on a specific day, that's no problem. We will get you up and running at a time that is convenient for you. We can arrange service contract coverage to accommodate your medical equipment needs. It may make sense for your facility to have an all-inclusive Full Service Contract or perhaps a Semi-Annual or Quarterly Preventive Maintenance Contract with service as needed. Regardless of your choice, our response time and level of professionalism will remain the same. You can depend on DESCO! A sampling of sterilizer manufacturers we service: • Amsco • Avenatek/Belimed • Barnstead • Castle/Getinge • Midmark • Steris • Ritter • Tuttnauer
Contact a Sales Representative "I have had other vendors for sterilization in the past 20 years and none compare to DESCO." W. Roxbury, MA
DESCO offers reliable repair and maintenance service for ultrasound equipment made by a variety of manufacturers. With DESCO as your ultrasound service provider, you can depend on the thorough Preventive Maintenance inspections that lead to increased up-time. Your resolution and grey scale will be to spec, your calipers will be adjusted properly and your filters and air pathways will be clean.
DESCO's job is to make your life easier and your repairs cost effective. When ultrasound and probe repair is required, you can be confident your equipment will be up and running soon after it breaks down. DESCO has the experience you need.
We can arrange coverage to accommodate your ultrasound equipment and probe maintenance needs. It may make sense for your facility to have an all-inclusive Full Service Contract with probe coverage or perhaps an Annual Preventive Maintenance Contract with service as needed. Regardless of your choice, our response time and level of professionalism will remain the same. You can depend on DESCO! A sampling of ultrasound equipment manufacturers we service: • Acuson • Agilent • ATL • B & K • Diasonics • General Electric • Hewlett Packard • Parks • Philips • Siemens • Toshiba
Contact a Sales Representative "I am really impressed with DESCO. Your office is great at follow-up."- Providence, RI
Radiology and Imaging Division DESCO maintains a strong field service force of specialists to perform preventive maintenance, calibration, and repair of your radiographic and diagnostic imaging systems. In addition, DESCO does equipment installs and removals.
DESCO exceeds our clients' expectations with thorough Preventive Maintenance inspections that lead to optimum system performance. Our highly trained service professionals perform complete system alignment and calibration plus compliance testing of your system. With DESCO as your radiology and imaging service provider, you can be confident that your equipment will produce high-quality images. DESCO offers service contract options to accommodate your needs. Contracts range from an all-inclusive Full Service Contract to an Annual Preventive Maintenance Contract with service as needed. Regardless of your choice, our response time and professionalism remain at the same outstanding level. You can depend on DESCO's experience. A sampling of radiology and imaging manufacturers we service: • GE • Hologic • Lorad • Philips • Shimadzu • Siemens • Toshiba
DESCO CEAMS®, Clinical Engineering Asset Management Systems, can support and supplement your in-house personnel. We employ the sterilizer, imaging, laboratory and general biomedical specialists to optimize your staffing costs. DESCO's CEAMS® Project Management Team spent the latter part of 2005 and the first three quarters of 2006 streamlining our extensive management knowledge-base. We have developed clear, effective processes that can be implemented quickly and without disruption.
This newly enhanced service incorporates all that DESCO offers into one superior and exclusive service. Thorough Preventive Maintenance, Service Repair Parts, Asset Management Tracking and Asset Warranty Tracking make DESCO CEAMS® a leading Biomedical / Clinical Engineering Service provider. DESCO is your trusted specialist. We are here to help you with the many equipment issues you face daily. Whether you have questions on regulations and standards procedures, decisions on when to purchase new equipment, or concerns about installation requirements, look to us as your advisor. You can depend on DESCO!
Contact a Sales Representative "The best part of your service are your on-site technicians. Their customer service skills are as exceptional as their technical skills." - R.N., Poughkeepsie, NY
When you bring DESCO into your hospital, surgery center, physician's office or laboratory, you can depend on expert service supported by a dedicated Account Executive. We work together to ensure quality results and your satisfaction.
Protect Your Investment and Control Your Costs A DESCO Service Agreement provides a predictable fixed cost for service delivered by experienced and certified technicians priced at a level appropriate to your operational demands.
Find the Service Agreement which meets your needs Choose from a range of options, which includes a total service package with the highest level of response, coverage, and cost predictability or at the lowest level, provides you with an annual evaluation of the integrity of your equipment. DESCO's Service Agreements available for your equipment:
Full Service Contract – Includes the cost of all parts, labor and travel for the scheduled equipment. Includes one to four annual preventive maintenance inspections and electrical safety inspections. Only expendable/consumable items are excluded from coverage.
Full Labor Contract – Includes preventive maintenance inspections, as well as all labor and travel necessary for unlimited repairs. Parts are not included and are invoiced separately.
Preventive Maintenance Contract – Includes labor and travel for one to four PM inspections per year. PM parts can be included or excluded – your preference. Repair service and repair parts are not included.
Electrical Safety/Operational Check Contract – Annual or semi-annual ES testing ensures your equipment is properly grounded and drawing no more than the specified current. Operational checks validate that mechanical equipment is working properly.
All DESCO Contracts provide: • Customer support • PM Scheduling and Tracking • Joint Commission and regulatory agency compliance • Reporting • Asset ID's with Current Inspection Date • Complete Equipment Inventories • 24 Hour Emergency Service • Trained Service Technicians • Equipment Safety / Operation Consultations for your staff • Equipment Repair Histories
Contact a Sales Representative "Honest and dependable. You can count on DESCO to do the job with customer 100% satisfaction." - Jupiter, F
The MERA Group primarily consists of the largest and most successful independent service organizations around the country that provide service for over 150 manufacturers and distributors. MERA Group companies combine to provide training, product support, and parts for customer support. They have at their disposal registered professional engineers and certified clinical engineers. Hazardous equipment reports, FDA recalls, new medical equipment legislative actions, service trends, and new equipment parameters are also provided. "We found their technicians really took their time and explained what they were doing, and how long it would take." "Keep your contract with DESCO! Good company." - Wilkes-Barre, PA
